Cleaning Services FAQ
- Report a Service Issue and Get Support
- Running Late or No-Show: What Happens
- Requesting a Specific Cleaner or Schedule
- Your First Service: How to Prepare
- Access & Security: Keys, Gate Passes, and Parking
- Standard vs. Deep Cleaning: What’s Included
- Reschedule or Cancel a Booking
- How to Book a Cleaning Appointment
- Service Coverage Areas and Arrival Windows
- Tipping, Ratings, and Service Preferences
- Damage or Breakage: How We Handle It
- Balcony and Window Cleaning: Safety Guidelines
- Laundry, Ironing, and Linens: Scope and Limitations
- Pets and Allergies: Safe, Comfortable Service
- Post-Construction and Renovation Cleaning
- Move-In/Move-Out Cleaning: What to Expect
- Managing Recurring Bookings and Holiday Schedules
- Do You Bring Supplies? Products, Equipment, and Special Surfaces