Reschedule or Cancel a Booking

We understand that plans can change. You can reschedule or cancel ahead of time by referencing your booking confirmation and sharing your order reference with support if needed. When rescheduling, simply propose a new date and time that works for you—our team will confirm the nearest available slot and update your booking details. If you need to cancel, let us know as early as possible; we’ll confirm the cancellation and document any next steps. Clear communication helps us manage team schedules effectively and keeps things running smoothly for all customers.

To protect our teams’ time, late changes and no-shows may incur a fee, particularly when a professional has already been dispatched or allocated. When a refund applies, it is returned to your original payment method; processing times vary by bank and may take a few business days. If you are facing an unexpected situation or emergency, tell us right away—our coordinators will work with you to find the most reasonable solution. Our goal is to balance flexibility with fairness so you can adjust plans without stress while we maintain reliable operations.