Ben Mendez

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Activity overview

Latest activity by Ben Mendez
  • Ben Mendez created an article,

    Maid Visa Assistance: Getting Started

    TPH guides families through the domestic worker residence process in line with current UAE requirements. Typical stages include confirming eligibility, preparing documents, arranging entry permits ...

  • Ben Mendez created an article,

    Report a Service Issue and Get Support

    Your satisfaction matters to us, and we take quality seriously. If something wasn’t quite right, please contact us within 24 hours with your booking ID and a clear description of the concern. Photo...

  • Ben Mendez created an article,

    Running Late or No-Show: What Happens

    If we’re delayed, we’ll reach out with an updated ETA and discuss options so you can choose what’s most convenient. You may continue with the session, adjust the duration and price accordingly, or ...

  • Ben Mendez created an article,

    Requesting a Specific Cleaner or Schedule

    If you’d like the same professional for continuity, simply share their name and the days and times that work best. Consistent scheduling—weekly, biweekly, or monthly—helps us secure your preferred ...

  • Ben Mendez created an article,

    Your First Service: How to Prepare

    A little preparation goes a long way. Let us know whether we should bring supplies or use yours, and mention any special instructions for delicate surfaces, unique fixtures, or preferred product ty...

  • Ben Mendez created an article,

    Access & Security: Keys, Gate Passes, and Parking

    To help us start on time, please provide clear entry instructions before your appointment. This might include concierge or reception authorization, community gate pass details, visitor parking info...

  • Ben Mendez created an article,

    Payments, Receipts, and Refunds

    We offer secure online card payments and accept bank transfers, and you’ll receive a digital receipt once payment is confirmed. If you need a company invoice, share your billing details in advance ...

  • Ben Mendez created an article,

    Standard vs. Deep Cleaning: What’s Included

    Standard cleaning is designed for routine upkeep and a consistently fresh home. It typically covers wiping accessible surfaces, vacuuming and mopping floors, cleaning kitchen counters, sinks, and e...

  • Ben Mendez created an article,

    Reschedule or Cancel a Booking

    We understand that plans can change. You can reschedule or cancel ahead of time by referencing your booking confirmation and sharing your order reference with support if needed. When rescheduling, ...

  • Ben Mendez created an article,

    How to Book a Cleaning Appointment

    Booking with TPH is simple and designed around your schedule. Choose the day and time that suit you, tell us how many hours you’d like, and share any notes about access, parking, pets, and the area...