Access & Security: Keys, Gate Passes, and Parking

To help us start on time, please provide clear entry instructions before your appointment. This might include concierge or reception authorization, community gate pass details, visitor parking information, and any elevator usage rules set by your building. If you will not be home, a secure lockbox is a convenient option; share its code privately with support, and we will ensure the team accesses it discreetly and returns the key as agreed. The smoother the access plan, the more of your booked time we can dedicate to the actual cleaning.

Your privacy and security are a priority. We recommend storing valuables and sensitive documents in a safe place and updating access codes after service if you prefer. Some communities require pre-registration of service staff or specific IDs on arrival—if this applies to your building, let us know early so we can comply without delays. Our professionals follow building rules, use appropriate PPE where needed, and treat your home with respect and care. Clear, shared expectations help everyone feel confident from door to door.