Report a Service Issue and Get Support

Your satisfaction matters to us, and we take quality seriously. If something wasn’t quite right, please contact us within 24 hours with your booking ID and a clear description of the concern. Photos can be helpful for understanding surface‑specific issues or areas needing a second look. The more context you provide—such as what you expected, where the issue occurred, and any special instructions you had—the faster we can diagnose the situation and respond appropriately.

Once we receive your report, we’ll review it, speak with the assigned team, and propose a resolution. Depending on the case, this could include a prompt revisit, a partial credit, or another fair remedy. We document feedback internally to improve training, refine checklists, and prevent repeat issues. Our aim is simple: handle your concern quickly, fairly, and transparently so your home feels just the way you intended after service.