Damage or Breakage: How We Handle It

If something is damaged during service, please inform us as soon as you notice, and we’ll do the same if our team discovers it first. Sharing photos and a short description helps us assess the situation quickly and determine next steps. We take care around fragile items and special finishes, and we encourage you to point out delicate pieces or areas that need extra caution at the start of the appointment. Pre-existing wear, hairline cracks, or loose fixtures can sometimes become apparent during cleaning; calling these out early helps us handle them carefully.

Our goal is a fair, timely resolution, which may include repair, replacement, or an appropriate credit depending on the item and circumstances. For antiques, one-of-a-kind pieces, or items of exceptional value, we recommend placing them out of reach during service to reduce risk. We document all incidents to improve training and prevent repeat issues. Transparent communication ensures we understand what matters most in your home and respond in a way that restores confidence.