Payments, Receipts, and Refunds

We offer secure online card payments and accept bank transfers, and you’ll receive a digital receipt once payment is confirmed. If you need a company invoice, share your billing details in advance so we can prepare it accurately; if applicable, VAT will be clearly itemized. For customers who prefer we bring cleaning supplies, a modest add‑on may apply, and we can confirm the exact amount before your appointment. Transparency is important to us, so we’ll always show the breakdown of costs and keep you informed at each step.

Refunds follow our service and cancellation policies and are processed back to the original payment method. Banks and card issuers handle the timing of credit reflections, so it can take a few business days for funds to appear. If there’s a service adjustment—such as shortening or extending a session—or a partial resolution due to a concern, we’ll document it in your booking and confirm the agreed outcome. Our support team is here to clarify any billing questions and ensure your payment experience is smooth and predictable.